Reference

Legal rules for Indonesia accounts

Legal terms, privacy rights, and payment-record rules sit in one place so you can check what applies before you open your account; access depends on local law and…

Local-law accessDANA record contextOVO and GoPay receiptsQRIS account checks
we77 Legal rules for Indonesia accounts
CONTACT ROUTES

Ways to reach us about legal matters

Legal questions need a clear route, not a generic inbox. Use live chat from 09:00 to 01:00 WIB for account-access terms, email legal@we77.

Live chat Use the chat bubble between 09:00 and 01:00 WIB for account-access terms, identity-check questions, or document status. We may ask you to confirm your username and last QRIS or DANA receipt reference.
Legal email Send privacy or terms requests to [email protected] with your account username, account phone, and the change you need. We reply with the next account step so the written chain stays usable.
Account centre On mobile, tap Profile > Legal & Privacy > Request update to ask for data correction or cookie changes. Keep your OVO, GoPay, or QRIS receipt number ready if the request touches wallet records.
DATA PRACTICE

How we handle legal records

Account law and privacy rules only help if the records are traceable. We keep identity checks, payment receipts, cookie choices, device sessions, and game-round logs in separate record groups with access limited…

Account identity

We use your username, account phone, and submitted document status to keep one person tied to one account. Change requests are handled through Profile > Legal & Privacy so the audit trail stays clear.

Payment records

We store receipt references for DANA, OVO, GoPay, and QRIS so wallet entries can be matched to the account that created them. Staff cannot change a wallet record without a logged reason.

Cookie choices

Cookie settings help us keep sign-in stable, remember language choice, and detect repeated failed access attempts. You can change these controls from Profile > Legal & Privacy on your mobile browser.

Device sessions

Profile > Security > Devices shows recent sign-ins, device type, and session time. If you do not recognise a session, contact chat during WIB service hours and we will check the account trail.

Game records

Rounds from Lightning Roulette, Crash Games, Bingo, and Mega Fishing are kept with time stamps and account IDs. These records help us answer disputes without relying on screenshots alone.

Retention schedule

We keep legal, payment, and account records only for the period needed for account operation, dispute handling, or legal duty. When that need ends, we remove or separate data where allowed.

Questions about we77 legal terms

Searches about legal terms usually come up before you open an account, when a payment receipt needs checking, or when you want to change personal data. These answers explain how we handle access, data, cookies, and contact requests inside the account area. For anything tied to your wallet, keep your DANA, OVO, GoPay, or QRIS reference ready.

The terms on this page apply together with the privacy controls in your account. Access depends on local law and is available only where local law permits, so some account actions may require checks first.

We use payment references to match deposits, withdrawals, and wallet corrections to your account. The receipt number, time, and account name help us verify the record before any legal or wallet response.

Yes. Go to Profile > Legal & Privacy > Request update and send the new detail with the reason. We may ask for an identity check before changing records linked to payments.

Open the menu, tap Profile, then Legal & Privacy. Cookie controls sit there with session and privacy settings, so you can adjust sign-in storage without leaving your account area.

Withdrawal checks help us confirm that the account, payment rail, and requested destination belong together. We compare your account data with DANA, OVO, GoPay, or QRIS records before release.

You can request a data copy through [email protected] or Profile > Legal & Privacy. We will confirm your account first, then send the next steps and expected response route.

We may update access, account checks, or available categories if local law requires it. Access depends on local law and is available only where local law permits, even after an account exists.